The Challenge Our Approach Products
Conversational Behavioral Intelligence
Why Are the People You Serve Disengaging?
Your engagement strategies work for most patients, members, and residents. But roughly 40% experience loneliness—and for them, standard outreach can backfire. Reaching these individuals requires a fundamentally different approach.
Klaatch translates these insights into clear, actionable guidance—who to reach, when to engage, how to communicate, and what approach will actually resonate.
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$400B
Annual cost of disengagement
HIPAA
Compliant & research-validated
The $400 Billion Problem
Your Engagement Strategy Works—Except for 40%
Standard outreach works for most patients, members, and residents. But for the lonely 40%, the same tactics that engage others actually drive them away. You need a different approach for the people you serve.
40% of the People You Serve Are Different
For most patients, members, and residents, your engagement strategies work. But roughly 40% of adults experience loneliness—and for them, the rules are completely different.
For Them, Outreach Backfires
Lonely patients, members, and residents don't respond like others. Friendly reminders feel like pressure. Encouragement feels like judgment. Your outreach triggers withdrawal.
They're Wired to Pull Away
Loneliness changes how the brain processes support. These individuals perceive help as intrusion—and standard engagement pushes them further away.
Our Approach
Conversational Behavioral Intelligence
We analyze natural conversations to detect loneliness, understand motivational drivers, and deliver personalized engagement strategies that actually work.
Analyzing Natural Conversation
Connection State
Motivational Profile
Engagement Readiness
Actionable Guidance
Channel: Phone-based outreach. Cadence: Weekly contact. Tactics: Autonomy-supportive messaging with trust-building cues.
The Solution
Reach the People You're Losing
Klaatch's Social Quotient detects loneliness through everyday conversation—then tells you exactly how to reach each person. Not more outreach. The right outreach, calibrated to break through distrust and defensiveness.
Identify Who's At Risk
Our Social Quotient analyzes natural conversations to detect loneliness severity and persistence—before disengagement spirals into non-adherence.
Get Personalized Playbooks
Each member is mapped to specific strategies—the right channel, timing, and messaging calibrated to their psychological profile.
Re-Engage Before It's Too Late
Early detection means early intervention. Catch disengagement before it becomes hospitalization, churn, or worse outcomes.
Our Products
Two Products, One Mission
Both products integrate into your existing systems as decision-support APIs. Continue using your CRM or care platform—Klaatch simply tells you how to adjust your approach for individuals experiencing loneliness.
Risk Stratification & Guidance
Social Quotient Core
Detect loneliness severity and persistence with actionable recommendations for your care team.
Social Quotient score (0-100 severity scale)
8 loneliness severity bands with guidance
Communication channel recommendations
Contact cadence optimization
Relational tactics for each severity level
Pre/post intervention change detection
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Most Popular
Personalized Messaging Intelligence
Social Quotient Advanced
Everything in Core, plus deep motivational analysis and personalized messaging recommendations.
All Core features included
192-cell motivator matrix analysis
Personalized messaging guidance
Intrinsic & extrinsic motivational drivers
Loneliness-specific messaging adjustments
Influence tactic recommendations
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Why Klaatch
Science-Backed, Enterprise-Ready
Our Social Quotient model is grounded in rigorous research and built for real-world deployment at scale.
Research Partners
73%
of chronic disease patients say loneliness interferes with day-to-day self-care and engagement behaviors, such as following health routines or staying active1
71%
of patients on specialty medications have difficulty remembering important health information and instructions when feeling lonely2
59%
of patients managing chronic illness report that loneliness reduces their motivation to seek care or attend medical appointments1
29%
of older adults admit they have called emergency, helpline, or pharmacy services simply to have someone to talk to—not for a pressing medical need3
$123K
AWS Investment
Enterprise infrastructure
SOC-2 & HIPAA
Full Compliance
Enterprise-ready security
1 Loneliness Poses a Clinical Risk for Patients With Chronic Illness. The American Journal of Managed Care. 2025.
2 Patient Engagement Statistics: How Loneliness Impacts Chronic Care, Pleio. 2025
3 Addressing Social Isolation in Older Adults: A Pharmacy-Based Approach. Improve Health. 2024.
4 Examining the association between loneliness and emergency department use among older adults in the US. NIH/National Library of Medicine (PMC8783523), 2022.
Ready to Transform Engagement?
Join healthcare organizations using Conversational Behavioral Intelligence to detect loneliness early and engage people more effectively.
Schedule a DemoContact Us
Klaatch
Conversational Behavioral Intelligence
Hello@klaatch.com•108 W. 39th Street, New York, NY 10018
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